Privacy Policy

CRDN North Central Ohio (“we,” “us,” or “our”) is committed to protecting the privacy and security of our website visitors and customers. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at crdnohio.com (the “Site”), interact with our advertisements, or otherwise engage with our restoration services.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

1.1 Personal Information You Provide

When you contact us, request a quote, schedule a service, or otherwise interact with our Site, we may collect the following personal information:

• Full name
• Mailing address
• Phone number
• Email address

1.2 Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies, pixels, and similar tracking technologies. This may include:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on the Site
• Referring website or source
• Device type and screen resolution
• Geographic location (city/region level)

1.3 Information from Third-Party Advertising Platforms

We run advertising campaigns through Google Ads and Meta (Facebook/Instagram) Ads. These platforms may collect data about your interactions with our ads, including impressions, clicks, and conversions. This data may be shared with us in aggregate or pseudonymized form to measure the effectiveness of our advertising campaigns.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our restoration services
• To respond to your inquiries, service requests, and customer support needs
• To schedule and manage service appointments
• To send you service-related communications, including appointment confirmations and follow-ups
• To send marketing communications, such as email newsletters or promotional offers (with your consent where required)
• To send text messages (SMS/MMS), including appointment reminders, service-related notifications, follow-up communications, and promotional messages (with your consent)
• To analyze website traffic, usage patterns, and improve our Site and services
• To measure the performance and effectiveness of our advertising campaigns
• To comply with legal obligations and protect our legal rights

3. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. The following technologies may be active on our Site:

• Google Analytics: We use Google Analytics to collect information about how visitors use our Site, including pages visited, session duration, and traffic sources. Google Analytics uses cookies to collect this information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.
• Google Ads Remarketing/Conversion Tracking: We use Google Ads conversion tracking and remarketing pixels to measure ad performance and serve relevant ads to users who have visited our Site.
• Meta (Facebook) Pixel: We use the Meta Pixel to track conversions from Facebook and Instagram ads, build targeted audiences for future ads, and remarket to people who have already visited our Site.

You may control cookie preferences through your browser settings. Please note that disabling cookies may limit your ability to use certain features of our Site.

4. Text Messaging Communications

If you provide your phone number through any feature on the Site—including contact forms, appointment scheduling, live chat, or the job estimator—you may receive text messages (SMS and MMS) from CRDN North Central Ohio. These messages may include:

• Appointment confirmations, reminders, and scheduling updates
• Service-related notifications and status updates
• Responses to your inquiries and requests
• Follow-up communications regarding estimates or service proposals
• Promotional offers, special discounts, and marketing communications

Message frequency may vary. Message and data rates may apply depending on your mobile carrier and plan. CRDN North Central Ohio is not responsible for any charges incurred from your mobile carrier.

You may opt out of receiving text messages at any time by replying STOP to any text message from us. For help, reply HELP or contact us at brian.rick@crdn.net. Consent to receive text messages is not a condition of purchasing any goods or services.

We will not share your phone number with third parties for their marketing purposes. Your phone number and text messaging data will be handled in accordance with this Privacy Policy.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, including our customer relationship management (CRM) platform used for email marketing and appointment scheduling. These providers are contractually obligated to use your data only for the purposes we specify and to protect it in accordance with this Privacy Policy.
• Analytics and Advertising Partners: We share usage data with Google and Meta for the purpose of analytics and advertising as described in Section 3. This data is generally aggregated or pseudonymized.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or governmental regulation, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide our services, and to comply with our legal obligations. When your personal information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email or by contacting us directly.
• Cookie Preferences: You may manage your cookie preferences through your browser settings or by using opt-out tools provided by Google and Meta.

To exercise any of these rights, please contact us using the information provided in Section 12 below.

9. Third-Party Links

Our Site may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CRDN North Central Ohio

Akron, Ohio

Email: brian.rick@crdn.net

Website: crdnohio.com